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South West Durham Business Centre, Shildon, DL4 2QN

Service Plan ( Business One Plus+ with Backup )

For Companies who are Serious about their Data and I.T

With all the Benefits of Business One Plus+ and a Serious Backup Solutions

With a combination of both local and unlimited offsite backups, rest asured, you are in good hands. We constantly test your backups to ensure they are in good shape and ready for when you need them.

stop there! At Northern I.T, we do so much more than just a Backup!

Should your onsite servers fail, we automatically start up your servers from your backups containng company applications and data in our secure datacenter.

Your local network will be securely linked to these Backup Servers so your company can carry on being productive while we fix your fault and the best part of this, this is all provided with no additional cost.

Featuring our Proactive Monitoring, we can address up to 70% of problems before they happen!

Proactive Monitoring helps to prevent unexpected downtime, loss of data and allows corrective measures to be taken before issues occur.

Our monitoring system, aptly named Big Brother, keeps an eye on the performance and health of your companies I.T 24/7.

Proactive Monitoring allows our engineers to act on problems before our clients are even aware of them.

We currently monitor

  • Servers
  • Network
  • Internet connections
  • Backups
  • Website Online/Offline
  • Network Security
  • Regulatory Compliancy
  • Cloud Services

And so much more….

We use the best in-class monitoring technologies and our monitoring is so much more than just telling us if a resource is Online or Offline.

Proactive Monitoring enables our engineers to keep an eye on your computer system; should your company start growing and the demand increases on your I.T, our monitoring can help with advance planning and get solutions in-place before the demand on resources starts causing problems.

About this Service Plan

Our Business One Plus+ service plan is designed to provide you with emergency and preventive technical support with at a fixed, affordable monthly fee.

Having a Service Plan ensures you do not have any unexpected labour costs when resolving any I.T problems.

Our Business One Plus+ customers are treated as priority and includes both Remote and On-Site Support.

Should you require a Network Engineer or a Server Engineer, our team has the skills and experience to tackle just about anything I.T related, with an unlimited amount of technical support hours…

Here at Northern I.T we are known for working back late getting our customers back online, although our service contract is officially 9 – 5, Monday to Friday, We take great pride in providing good quality professional support and strive to do what ever we can to ensure our customers are happy.

Free Phone System
With a 12 Month Business One Plus+ Contract

Customers you sign up to our Business One Plus+ and Business One Plus+ with backups are offered a free, state of the art phone system powered by 3CX.

This latest and greatest communications technologies enables our customers to Chat, Talk, Conference, Web Meet and access contacts at their desks and while out of the office using a mobile app.

The 3CX mobile app allows calls to be made to and received by staff through the companies office telephone line, just like they were are at office.

3CX provides customers with the ability to integrate their telephony with a Customer Records Management platform like:

amoCRM, Bitrix24, ConnectWise, Datev (Plugin), EveryoneAPI, Freshdesk, MS SQL Server, MySQL, PostgreSQL, MongoDB, Freshsales, Microsoft Dynamics 365, Microsoft Office 365, MS Exchange (Plugin), Nutshell, Salesforce, Vtiger, Zendesk, Zoho and Microsoft Outlook (Plugin)

Hardware Excluded

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